After finalizing the checkout of an order, you may adjust its information by contacting us via support@kiny.info within 24 hours. If you do not make any changes to your order within the next 24 hours, the order will be sent to production, and you will have to waive the right to adjust the order details or to cancel it.

– The design of personalized items cannot be adjusted after the order is successfully finalized.

– The item quantity in a discounted order and the product type of your order, you can not make changes to your ordered item’s colour and/or size unless that change results in any fluctuation in the price of the final item.

– The item quantity in a discounted order and the product type of your order cannot be changed. If you have any need for these changes, please contact us to cancel the order, after which you can then place a newly revised order.

  • Please note that if you cancel your order after 24 hours of order placement, you will be responsible for the full payment fee as this fee is non-refundable.


By placing an order through Kiny, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic United States country.


We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at Email: support@kiny.info. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Currency applied for this policy

– We adopt and use USD (US Dollar) currency for this form

The additional charge is

– Do not apply

Does the customer have to pay to ship the return item? and in what case?

– If For Defective Products and This happens when the product is wrong, damaged by the carrier or otherwise defective, the customer will have to pay as follows: Actual cost of shipping the returned item and the customer communicates and works with the carrier himself

In case the customer is not satisfied: This case occurs when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore, the customer must pay the actual cost to ship the goods. Returns and goods are only accepted in the original condition with the manufacturer’s label

Return method:

We accept returns and exchanges: we accept returns and exchanges by shipping

We accept returns: at Kiny Shop at 622 Edgewater Blvd Apt 309, FOSTER CITY, CA 94404, United States.


Cases of goods being exchanged with Kiny Shop

– Not the right type, model as you ordered.

– Not enough quantity, not enough set as in the order.

– Wrong description on product specification website at Kiny.info

When you receive the goods, please check the goods and sign to confirm the status with the delivery staff immediately upon receiving the goods to serve as a basis for other complaints about the problem of exchange and return. If you discover one of the above cases, you can directly talk to the delivery staff and respond to us (Kiny Shop) within 14 days from the delivery date.


We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at Email: support@kiny.info.


We do not charge a restocking fee on returns.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Kiny only accepts refunds for customers in the following cases!

– The delivered goods do not match the description of product information on the website of Kiny Shop

– Defective goods distributed by the manufacturer

– Item is deformed due to shipping delivery

– The goods are opened and viewed but not more than 14 days from the delivery date. Peel off the warranty paper of Kiny Shop

Sale items

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.


We will give all refunds of your receipt (Transaction Fee + Shipping Fee)

Time for the buyer to get a refund from the time of exchange

Refunds are only available from the date of receipt of the claim within 14 working days excluding Saturday and Sunday and are eligible for a refund according to Kiny Shop’s regulations on return and refund conditions.

Refund requests must be satisfied according to Kiny Shop sales and refund criteria